Head of Services - Support and Managed

Join Amgen's Mission of Serving Patients

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. Senior Manager, Service Contractor Safety

In this vital role you will under minimal direction, the Senior Manager, Service Contractor Safety provide strategic and operational leadership for the development, implementation, governance, and continuous improvement of the Service Contractor Safety Program. The role works with partner contractors to establish EHS standards, systems, training, assurance processes, and performance expectations for contracted services. This position serves as a senior technical advisor and business partner to site operations, facilities, engineering, procurement, EHS, business owners, and external service providers to identify and control risk, and improve safety performance across multiple sites, service categories, or business areas.

Lead the development, implementation, maintenance, and continuous improvement of service contractor safety program elements, systems, standards, governance processes, and training.

Establish clear program expectations, roles, decision rights, escalation pathways, and accountability for service owners, contractor leaders, subcontractors, and internal stakeholders.

Partner with sites and partners to integrate contractor safety requirements into sourcing, contracting, onboarding, service planning, work execution, and performance management.

Provide technical guidance and influence business decisions involving contractor risk, service delivery, resource allocation, and corrective-action priorities.

Develop and oversee governance processes for contractor safety performance, including leadership reviews, scorecards, metrics, trends, and action tracking.

Use safety data, observations, audit findings, incident trends, and contractor performance information to identify systemic risks and direct program improvements.

Sponsor the use of appropriate technology, data analytics, and digital tools to improve the efficiency, consistency, and effectiveness of service contractor safety management.

Contractor Performance Oversight

Provide safety oversight for contracted services such as maintenance, facilities, utilities, calibration, janitorial, security, landscaping, waste management, pest control, food services, logistics, and other site support activities.

Establish expectations for contractor service-specific safety plans, procedures, scopes of work, and risk controls, and ensure suitable review and approval processes are in place before work begins.

Ensure contractor and subcontractor orientation, site access training, and task-specific safety training programs are effective, current, and consistently implemented.

Lead periodic contractor performance reviews and engage contractor senior leadership when significant, recurring, or systemic safety issues are identified.

Risk Management, Assurance, and Compliance

Ensure effective systems and resources are in place for the timely review of task risk assessments, job hazard analyses, safe work plans, permits, and other required safety documentation for contracted services.

Oversee contractor safety inspections, observations, audits, and assurance activities, and ensure non-conformances are documented, communicated, escalated, tracked, and resolved.

Compile, analyze, and communicate contractor safety statistics, trends, and performance insights to site, functional, and senior management.

Ensure high-risk contracted work is governed by effective permit-to-work and control-of-work processes, including lockout/tagout, electrical safety, hot work, confined space, work at height, line breaking, and other applicable programs.

Incident Management

Provide leadership for incidents and near-miss investigations involving service contractors, as necessary, and ensure root causes, corrective actions, and lessons learned are effectively communicated and applied.

Escalate Incidents based on the incident management SOP.

We are all different, yet we all use our unique contributions to serve patients. Doctorate degree and 2 years of Environmental Health and Safety, Occupational Safety, Engineering, or a related EHS discipline experience

Master’s degree and 6 years of Environmental Health and Safety, Occupational Safety, Engineering, or a related EHS discipline experience

Bachelor’s degree and 8 years of Environmental Health and Safety, Occupational Safety, Engineering, or a related EHS discipline experience

Associate’s degree and 10 years of Environmental Health and Safety, Occupational Safety, Engineering, or a related EHS discipline experience

High school diploma / GED and 12 years of Environmental Health and Safety, Occupational Safety, Engineering, or a related EHS discipline experience

In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. 8 or more years of EHS experience supporting contractor operations, facilities, manufacturing, maintenance, or other service environments.

Demonstrated experience leading contractor safety programs, governance processes, or performance-improvement initiatives across multiple sites, service categories, or complex business areas.

Advanced knowledge and application of safety regulations and general industry safety standards, principles, and techniques.

Demonstrated ability to evaluate complex contractor work, identify systemic hazards, and develop practical, compliant, and sustainable risk-control solutions.

Ability to travel approximately 25%, including regional, domestic, or international travel based on role location and business needs.

Bachelor's degree in Environmental Health and Safety, Occupational Safety, Engineering, or a related discipline; Experience leading service contractor safety in the pharmaceutical, biopharmaceutical, manufacturing, or another regulated industry.

Experience leading contractor safety programs across multiple sites, regions, service categories, or major outsourced-service portfolios.

Experience applying technology, metrics, and data analytics to improve contractor safety performance and program effectiveness.

Experience influencing senior leaders and contractor executives and coaching technical or operational teams.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Flexible work models where possible. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.