Help Desk Support/Technical Support - Remote

was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at more information.
*is currently looking for a Help Desk Specialist I . The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.
Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Document and track the details of the issue, status and resolution, using the help desk tracking application
Perform end user computer refreshes
Complete work orders, fully documenting each step of the troubleshooting process
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work on-call rotation
Ability to work overtime
Ability to travel overnight
High school diploma or general education degree (GED)
Two to four years related experience and/or training in an IT support environment
Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
Must be able to troubleshoot all aspects of computer components
Proficiency with MS Office and email
Windows/Android/Apple phone support experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
Come join a winning team with a Fortune 500 company! Medical, Dental and Vision

• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Job: * Information Technology