Manufacturing quality engineering

3LS Quality Engineer Description - The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem‑solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

Key Responsibilities Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, acting as the final escalation point

Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause

Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling

Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues

Support failure analysis and quality engineering teams to identify defect trends and systemic gaps

Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness

Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)

Influence product design, firmware behavior, and driver implementation based on field learnings

WinDbg, Windows Performance Analyzer (WPA)

Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)

Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools

Education & Experience Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience)

5+ years of progressive experience in quality engineering, quality systems, reliability engineering, system debugging, enterprise support, or platform engineering

Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent

Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

Benefits Health insurance

Dental insurance

Long-term/short-term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including: 4‑12 weeks fully paid parental leave based on tenure, 11 paid holidays, additional flexible paid vacation and sick leave (US benefits overview)

93,400 to $100,000 USD annually with opportunities for bonus and/or equity (United States candidates only); Full time (no shift premium). Travel required: Relocation assistance: Available.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or other characteristics protected by law.