Head of Business Operations - Remote

Position Title: Director of Operations
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

a vision for creating remarkable events

FOOD FIRST. GREAT SERVICE.

Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events. We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. Working as the Director of Operations you are responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests and the client as well as other departments within the operation. You will be expected to foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.

Plans and directs the operation of the assigned account in support the Key Performance Indicators

• Is knowledgeable on HACCP controls along with proper storage and use of food
• Supports the development and implementation of programs that meet client needs and customer satisfaction
• Monitors financial reports of the account to ensure budgetary compliance with Regional and Corporate goals
• Interfaces with clients to maintain client satisfaction and account retention
• Resolves client and customer satisfaction or employee related complaints which have been elevated from Managers
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Bachelor’s degree in Business, hospitality or related field, or equivalent degree or equivalent related experience

• Proven ability to manage a team of six or more
• Minimum of two years’ experience in multi-unit foodservice management
• Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
• Strong track record of driving customer satisfaction
• Both full-time and part-time positions offer the following benefits to associates:

Retirement Plan
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
Medical
Dental
Life Insurance/AD
Disability Insurance
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.