Head of Operations (Remote)

For questions about this role or accommodation requests, contact View email address on click.appcast.io University of Michigan is establishing a flagship institutional hub in Washington, DC, located in an 11,600-square-foot multi-use facility at 1700 M St NW. The facility is designed to support classes, meetings, workspace, and high-profile university gatherings. As the Director of Operations, you will serve as the sole on-site operational lead, responsible for day-to-day facility management, stakeholder engagement, and delivering a seamless experience for a diverse range of users, including faculty, students, alumni, and university leadership. Reporting to the Provost's Office and operating in collaboration with its institutional co-sponsors, you will manage logistics, coordinate with property management and remote university partners, and build a reliable network of support resources to ensure consistent facility coverage. As part of this newly launched initiative, you will be uniquely responsible for developing a repeatable operational framework and site operations strategy. This is a term-limited appointment designed to support the launch and early operations of this new institutional hub.

Lead day-to-day operations for a high-visibility university facility, ensuring spaces are clean, functional, safe, welcoming, and ready for meetings, classes, events, and daily use.

Coordinate facility maintenance, custodial services, supplies, room configurations, vendor access, and building operations in partnership with landlords, service providers, and university units.

Serve as the primary on-site point of contact for users, visitors, faculty, speakers, vendors, and campus partners, providing high-quality logistical, technical, and customer-service support.

Provide front-line support for core IT/AV systems, including Wi-Fi, displays, video walls, digital signage, conferencing technology, hoteling platforms, and room reservation tools; Develop and manage on-site staffing and coverage plans, including temporary staff, event assistants, supplemental support, and coverage for evenings, weekends, or peak-use periods.

Manage local purchasing, inventory, invoice routing, budget tracking, vendor billing, and operational spending in coordination with university finance and administrative partners.

Enforce space-use policies, resolve scheduling or operational conflicts, and escalated safety, reputational, regulatory, or policy issues to appropriate leadership.

Build strong working relationships with internal and external stakeholders, including university leadership, building management, vendors, municipal entities, public safety partners, and campus units.

Support launch and activation activities, including move-in logistics, vendor onboarding, workflow testing, and development of a site operations strategy.

Bachelor's degree or equivalent combination of education and experience in operations, facilities management, hospitality, business administration, higher education administration, or a related field.

7 years of progressively responsible operations experience, including experience in facilities, events, hospitality, coworking/shared workspace, or another complex public-facing environment.

5 years of experience hiring, training, or directly supervising staff.

Experience working in a newly launched or startup-like environment, with the ability to take broad goals and build organized routines, local service networks, and support pathways from scratch.

Familiarity with digital tools like room reservation platforms, visitor software, and access control systems, alongside basic proficiency in content management platforms (e.g., WordPress) for light website updates.

Demonstrated experience developing operational procedures, site documentation, training materials, checklists, and service standards.

Experience being the primary on-site contact for external building staff, third-party vendors, and outside support teams.

#J-18808-Ljbffr Operations Council