Head of Service Management

Salary: $80,000 - $90,000 per year A bit about us: We are a large trucking company with multiple locations. Each branch has a service center, parts center and fleet to manage. We are seeking a dynamic and experienced Service Manager to join our team at our trucking company. This is an exciting opportunity for a driven individual who is ready to lead a team and manage the operations of our service center. As the Service Manager, you will be the cornerstone of our commitment to delivering exceptional customer service, ensuring efficient operations, and maintaining inventory and logistics management. Responsibilities: As the Permanent Service Manager, your key responsibilities will include: 1. Overseeing daily operations of the service center, ensuring efficient and effective service delivery. Leading, coaching, and developing a team of service professionals to deliver exceptional customer service. Managing and optimizing inventory levels, ensuring accurate record-keeping and minimizing stock discrepancies. Implementing and managing logistics processes, coordinating with suppliers and transport companies to ensure timely delivery of goods. Driving continuous improvement initiatives in all areas of service center operations. Developing and maintaining strong relationships with customers, addressing and resolving any issues or complaints promptly and professionally. Collaborating with senior management to set operational goals and objectives, and developing strategies to achieve these. Ensuring compliance with health and safety regulations and company policies. Qualifications: The ideal candidate for the Permanent Service Manager position will have: 1. A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management. Excellent customer service skills, with the ability to build strong relationships with customers. Strong inventory management skills, with the ability to accurately track and manage stock levels. Solid understanding of logistics management, with experience coordinating with suppliers and transport companies. Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and senior management. Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities. Proficiency in using computer software, including inventory management and logistics software. A bachelor's degree in business management, operations management, or a related field is preferred. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Message and data rates may apply. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy