Head of Retail Sales Operations

Sales Operations ManagerSugar Land, TX 77478OverviewSalary Range $60,000.00 - $75,000.00 Salary/year Position Type Full Time Category Store SalesDescriptionPosition OverviewThis role is responsible for driving overall sales performance and operational excellence across the market by partnering closely with Sales Directors and District Managers. The position focuses on identifying growth opportunities, addressing performance gaps, and ensuring consistent achievement of sales targets and key performance indicators (KPIs).Partner with Sales Directors to identify focus areas, address underperformance, and drive growth across daily and weekly sales outcomes.Monitor and optimize sales metrics, including activations, upgrades, accessories, device protection, plan mix, AutoPay, multi-line take rate, labor usage, and MyCricket app adoption.Lead District Manager development, facilitate daily strategy calls, and maintain alignment through consistent documentation and strategic follow-ups.Analyze sales trends to uncover insights, prepare and distribute daily reports, and deliver actionable recommendations to leadership.Support frontline talent development by collaborating with Training and Field Leadership to elevate store performance and remove revenue blockers.Manage local marketing execution, including social media validation and event tracking through the Events Management Portal (2 monthly for salaried managers, 1 for hourly/senior managers).Contribute to weekly executive calls with full prep: performance tracking, employee trends, compliance, and detailed recap documentation.As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.Accountabilities And Performance MeasuresMaximize the impact of support and training resources to drive sales team productivityConsistently achieve strategic goals set by executive leadershipEnsure all stores within the market meet or exceed Sales Goals and KPI benchmarksManage staffing levels within budgeted hours while maintaining payroll efficiency and complianceBuild leadership bench strength and support talent pipeline developmentQualificationsQualifications3+ years in Wireless Retail and/or Multi-Unit leadership rolesDemonstrated ability to implement and manage sales processes that deliver resultsStrong analytical mindset and business acumen