Head of HR Services (m/w/d)

The Ontario Airport Hotel & Conference Center is seeking a dynamic, strategic, and service-oriented Human Resources Manager to lead our People & Culture function during one of the most exciting transformations in our hotel's history. Under new ownership, our hotel is undergoing a comprehensive renovation and rebranding as we evolve into the region's premier luxury hospitality destination. This is a unique opportunity to help shape our culture, attract exceptional talent, and build a high-performing team that delivers unforgettable guest experiences.

Vice President of Human Resources, the Human Resources Manager will serve as a strategic partner in driving the hotel's People & Culture initiatives, ensuring alignment with Hyatt's purpose, values, and business objectives. The ideal candidate is a collaborative leader with a passion for hospitality, a commitment to delivering an exceptional colleague experience, and the ability to partner with hotel leadership to cultivate a workplace culture that reflects Hyatt's standards of excellence.

Lead the full-cycle recruitment process, including workforce planning, requisition intake, sourcing, interviewing, selection, and hiring of qualified talent.

Manage the complete employee lifecycle, including onboarding, orientation, employee relations, investigations, performance management, separations, and offboarding, in compliance with company policies and applicable employment laws.

Develop and execute People & Culture initiatives that support Hyatt's purpose, values, colleague experience, and overall business objectives.

Partner with the Senior Vice President of Human Resources, and hotel leadership team to provide strategic HR guidance, coaching, and support on people-related matters.

Foster a culture of engagement, recognition, inclusion, and continuous improvement through employee appreciation programs, colleague events, recognition initiatives, retention strategies, and feedback programs.

Coordinate and administer learning and development programs, including Hyatt-required training, leadership development, compliance training, and departmental learning initiatives.

Partner with department leaders and Departmental Trainers to identify learning needs and support the successful implementation of training programs.

Prepare, maintain, and organize training materials, records, certifications, and learning documentation; collect and evaluate training feedback to support continuous improvement.

Maintain accurate and confidential employee records, personnel files, HRIS data, and documentation in accordance with company policies and legal requirements.

Administer employee documentation, including employment agreements, personnel changes, leave requests, payroll-related information, and performance records.

Assist in the development, implementation, and communication of HR policies, procedures, Standard Operating Procedures (SOPs), and colleague communications.

Support the performance management process by coordinating evaluations, development plans, coaching initiatives, and career development opportunities.

Coordinate employee engagement activities, appreciation events, wellness initiatives, and professional development programs.

Ensure compliance with federal, state, and local employment laws, Hyatt standards, workplace safety requirements, and company policies.

Administer Workers' Compensation claims and coordinate return-to-work programs in partnership with managers and third-party administrators.

Lead the hotel's Safety Committee, promoting a proactive safety culture and ensuring compliance with OSHA and workplace safety standards.

Monitor and maintain required employee certifications, licenses, and compliance training records.

Assist with compensation administration, including wage analysis, salary surveys, and market benchmarking.

Reconcile employee benefit invoices, support annual Open Enrollment, and assist colleagues with benefit-related questions.

Serve as a trusted resource for colleagues by providing timely guidance and support regarding HR policies, benefits, employment practices, and People & Culture programs.

Prepare HR reports, metrics, and workforce analytics to support operational and strategic decision-making.

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.

Fluency in both English and Spanish (spoken and written) is required.

Minimum of five (5) years of progressive Human Resources experience, preferably within the hospitality industry.

Previous experience supporting a full-service hotel or multi-department operation is strongly preferred.

Thorough knowledge of federal, state, and local employment laws and HR best practices, including California employment law preferred.

Demonstrated experience in recruitment, employee relations, investigations, performance management, learning and development, compensation, benefits administration, and compliance.

Strong interpersonal, communication, and relationship-building skills with the ability to influence and coach leaders at all levels.

Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook; experience with Canva and Human Resources Information Systems (HRIS) preferred.

Availability : The hotel operates 7 days a week, 24 hours a day. It's more than just a job—it's an opportunity to help shape the future of a hotel undergoing an exciting transformation. As our Human Resources Manager, you will be at the heart of our colleague journey—attracting top talent, fostering an engaging workplace culture, and partnering with leaders to build high-performing teams. Your leadership and commitment to people will help create an exceptional workplace and play a key role in the continued success of our hotel.

We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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