Head of Operations Management (m/w/d)

Job Description The Regional Director of Operations Central North Carolina, will be required to travel to the following North Carolina cities/clinic sites on a consistent basis: The Regional Director of Operations will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved.

Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:
Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth
Meeting and adhering to P/L goals and expectations, including successful expense and vendor management.
Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles
Performance management, including ongoing effective coaching and feedback
Google Ratings
Total Visits (Urgent Care, Primary Care, Workers’ Compensation)

Implements and manages Joint Commission standards and processes to ensure clinics are compliant
Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance
Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities
Leads the process of front desk collections and time of service payments
Bachelor’s degree is preferred
EXPERIENCE: 3 - 5 years of management experience in Urgent Care or other healthcare setting
Process improvement experience required
Ability to manage and resolve conflict
Computer proficiency in Windows based software
Workflow management and process improvement
Experience with electronic medical records (EMRs), EPIC preferred
Experience with front and back office clinic operations