Receptionist - FULL TIME & IMMEDIATE HIRE

Gain a meaningful career helping children and families thrive. If you have a desire to help others, this might be the place for you. The team at LCFS brings their best to the important work of strengthening families and building futures for children and parents. As a leading child welfare agency with 16 locations across Illinois, our mission is to nurture and strengthen children and families in need. Be a part of a team that is a leader in innovative best practice and strong child welfare outcomes!

Full Time Employee Benefits

Professional Development/ Training and Support

Life Insurance & Disability Insurance

Tuition Assistance/ Reimbursement Program (up to $3,000/year after first year of employment)

Extensive Leadership Training and Professional Development Classes

LGBTQ+ Training

LCFS is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, age, sex, disability, protected veteran status, or any other characteristic protected by applicable law.Job Title: Receptionist

Primarily responsible for administrative support such as data entry, scanning documents, managing incoming and outgoing mail, including sorting, distributing, and organizing documents. Establishes and maintains systems for assigned programs that: collect data on clients, services and outcomes; Filing physical and electronic documents by sorting files alphabetically and according to content, dates, significance, etc. Prepares documents and files for audit purposes, ensuring accurate and timely submissions.

Handle confidential information with discretion.

Answer and direct incoming phone calls, ensuring accurate and timely routing to appropriate individuals or departments. Order office supplies and ensures appropriate and timely distribution.

Regularly assist office supervisor with relevant tasks as assigned. Occasional driving for office purposes

Facilitates posting communications for direct service staff, administrative staff and clients.

Proficient in Microsoft Office Suite Understands office systems and procedures.

Knowledge of office professional conduct and professional presentation of self.

Excellent Customer Service approach with the ability to effectively communicate with both clients and staff.

Ability to respond to the changing demands of the office and be flexible.

High School diploma required with an associate or bachelor’s Degree preferred. Experience as a receptionist or in a customer‑facing role is preferred. Additional training in office skills preferred. And must demonstrates excellent customer service. Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. Diversity and Inclusion/Professionalism: In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.

Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Reports any known or suspected breaches of confidentiality in accordance with policy. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.

Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.

We expect the LCFS organizational culture to be color cognizant, believing in the importance of racial and ethnic differences because of their profound impact on individuals, groups, communities and society, as well as acknowledging the accompanying widespread racism and discrimination in our broader society.