Client Service Rep, Banking

Ready for the Next Step in Your Financial Services Career? Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.
The Member Service Representative is a front-line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.
This is a float Member Services Representative position that will service Central and South District Branches as needed.
At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Deliver exceptional service and create positive member experiences.

Open new accounts and assist with account maintenance.
Answer member questions in person, by phone, and through email.
Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
Educate members on products, services, digital banking tools, and self-service options.
Identify opportunities to recommend solutions that fit members' financial needs.
Support branch operations and contribute to overall branch success.
Help members improve their financial well-being.
Promote products and services that benefit members and support branch growth.
High school diploma or equivalent.
At least 1 year of customer service, retail, banking, or financial services experience.
Comfort using Microsoft Office and financial systems.
Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.