Receptionist, Administration, Full-time

About Us: At Relational Estate & Elder Law, we are deeply committed to helping residents in Winchester, Northern Virginia, and the Shenandoah Valley protect their families, assets, and futures. Our team of dedicated legal professionals specializes in estate planning, elder planning, and estate administration. We are passionate about creating personalized legal solutions that provide our clients with peace of mind, knowing their families and futures are secure.
We are seeking a reliable and detail-oriented Receptionist to join our team. The primary responsibility of this role is to answer phones and serve as a witness during client document executions, ensuring the signing process is conducted with accuracy, professionalism, and care. In addition, this position provides administrative support through scheduling, document handling, client communications, payment processing, office organization, and other operational projects that support the team’s success. As part of our mission, this role helps people through important life decisions and interacts with clients in a compassionate, professional, and reassuring manner.
The ideal candidate enjoys helping people, takes pride in keeping things organized, notices details others miss, and follows through on tasks without needing constant reminders. They enjoy creating a welcoming, hospitable experience for clients while ensuring administrative tasks are completed accurately and efficiently.
At least 1 year of prior experience in a client-facing or customer service role (law firm, medical office, professional services preferred)

Job Type: Full-Time
Schedule: Monday through Friday, 8:30 a.m. High attention to detail and accuracy when handling client communications, scheduling, payments, documents, and administrative tasks
Strong verbal communication and professional phone etiquette
Strong written communication skills, including the ability to draft professional emails with proper grammar, tone, and attention to detail.
Competence with calendar systems, scanning, and office technology
Comfortable learning new technology platforms and working in a digital, cloud-based environment
Comprehensive benefits package, including health, dental, and vision insurance
Matching retirement contributions
Life and disability insurance (short- and long-term)
Paid time off and holiday pay
Greet clients in a friendly and sincere manner, making them feel comfortable when they visit the office.
Answer phone during assigned time periods in a professional and courteous manner.
Draft and send professional emails to clients and prospective clients using appropriate grammar, tone, and professionalism.
Prepare meeting rooms, client paperwork, and supporting materials for scheduled client appointments and document signings.
Provide a warm, professional, and supportive experience for clients throughout the scheduling, meeting, and document-signing process.
Proofread basic correspondence, forms, and documents for accuracy, completeness, grammar, and formatting.
Accept client payments over the phone, in-person, or by mail.
Witness document signings to meet Virginia law standards.
Scan executed documents and file them accordingly.
Monitor and stock office, cleaning, and kitchen supplies.
Our hiring process includes multiple stages of interviews, phone and virtual, and a review of your professional references.