Hospitality Agent - Concierge

Concierge Agent

Deliver exceptional guest experiences while helping travelers plan their dream vacations.

As a Concierge Agent, you will play a vital role in creating memorable guest experiences by connecting with travelers who have booked Hilton Grand Vacations marketing packages. In this customer-focused role, you will make outbound confirmation and welcome calls, assist guests with vacation planning, coordinate reservation changes, and answer questions regarding upcoming stays. This position is ideal for individuals with strong communication skills, a passion for hospitality, and a commitment to delivering outstanding customer service.

Saturday: 9:30 AM 6:00 PM EST

Sunday: Off

One additional weekday off each week

Paid Training: 4 weeks, MondayFriday, 9:00 AM 4:00 PM EST

Competitive hourly pay plus performance-based bonuses

• Medical, Dental, and Vision benefits starting on Day One
• 401(k) retirement plan with company match
• Employee Stock Purchase Program (ESPP)
• Tuition assistance and professional certification reimbursement
• Career advancement and internal growth opportunities
• Supportive team environment and comprehensive training

Provide complete and accurate information to guests on every telephone call. Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.

Assist management with special projects relating to customer service.

Ensure the privacy and security of confidential information about guests

High School Diploma/GED

Proficient with Microsoft Word, Excel and Outlook

Excellent written and verbal communication skills with a strong sense of customer service

Customer service, hospitality, guest relations, concierge services, vacation planning, reservation management, call center support, inbound and outbound calling, problem resolution, communication skills, Microsoft Excel, attention to detail, multitasking, guest satisfaction, conflict resolution, and a passion for delivering exceptional hospitality experiences.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Hilton Grand Vacations