Contractor Dispatcher

Dispatcher
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
Develop a strong relationship with Independent Contractors within assigned fleet
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of Fleet Drivers
Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues
Self-motivated problem-solver with strong desire to meet customer needs
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
Experience with AS400 operating systems is a plus
Prior dispatch/load planning experience is a plus