Head of Programme Management

Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We are committed to driving meaningful impact through advancing social justice, promoting community engagement, and fostering economic empowerment in the regions we serve. Our mission is to build a global network of skilled, passionate professionals like you, empowering your growth and success every step of the way.

Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k).
*Flexible work options available post 30 days of training
Monday - Friday, 8:00 am to 5:00 pm

The Program Manager oversees the comprehensive management of the Company's staffing program for a client. This role involves delivering exceptional customer service, managing hiring processes, supervising support staff, and establishing clear goals and objectives. Acting as the primary point of contact, the Program Manager represents Acara in addressing customer and contractor concerns. They collaborate closely with the client to ensure adherence to all established processes and procedures, while consistently achieving and maintaining all Key Performance Indicators (KPIs).
Partner directly with clients to understand their business needs, provide strategic account support, and ensure successful service delivery.

• Develop and maintain strong client relationships through regular communication, issue resolution, and ongoing account management.
• Customer-facing role focused on account management, client engagement, and relationship building.
• Oversee the day-to-day delivery of program services, focusing on effectively addressing client-specific needs and serving as the primary point of support for customers and contractors.
• Supervise and manage an onsite team of contractors, addressing employee relations issues by conducting thorough investigations, providing policy guidance, and facilitating conflict resolution to maintain a positive workplace environment.
• Act as the main point of contact for contractor inquiries related to timekeeping, payroll, tax forms, workers' compensation, benefits administration, address changes, and vacations.
• Manage administrative functions, including personnel administration, payroll/billing, quality program compliance, coordination with temporary agencies, internal security compliance (if applicable), report preparation, and file maintenance in line with company policies.
• Ensure adherence to performance benchmarks as defined by the company.
• Handle customer-required processes, including drug testing and security clearance paperwork.
• Maintain confidentiality of human resources data and uphold the integrity of operations.
• Prepare and present detailed reports, including financial analyses, for customers and corporate stakeholders.
• Administer and provide first-line support for Vendor Management Systems (e.g., Fieldglass), if applicable, documenting requirements, submittals, and related processes.
• Collaborate regularly with branch and corporate teams on payroll updates, administrative issues, employee relations matters, and workers' compensation cases. Occasional Travel: Required travel of 10-15%, typically up to two times per quarter, to support key clients, attend meetings, or participate in relevant events.