Head of Project Management and Client Services - Remote

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2013, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

Through human-centered design and modern engineering best practices, we help our government partners better understand user needs and deliver on their missions more effectively. You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.

You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. What you'll do Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed

Proactively build relationships with stakeholders and other contractors

Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues

Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone

Accurately report risks, successes, progress, and failures

Manage the team’s velocity and continually improve our processes for organizing ourselves and our work

Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities

Required skills 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders

Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly

Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale

Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment

Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery

Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success

Desired skills Project management in a government context (state or federal)

Experience working on iterative projects using prototypes, product pilots, and user research

Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders

Experience launching new production systems with high public visibility in a fast-changing regulatory environment

Experience working with development teams building APIs

\Work authorization that doesn’t require visa sponsorship, now or in the future.

May be subject to a government background check or security clearance, depending on the contract.

Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs.

Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge.

Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO.

Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus.

Wellness program – Full platform offering physical, mental, & emotional health resources & support tools.

Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program.

Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest.

401(k) match – Nava matches 4% of your salary to support your retirement savings plan.

Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities.

Home office setup – Company laptop & setup assistance provided via Staples for remote work needs.

Utility support – Monthly reimbursement to help offset eligible home office utility expenses.

Learning opportunities – Internal training programs and resources to help grow your professional skills.

Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access.

Referral bonus – Get rewarded when you refer great people who join the Nava team.

Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable.

Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost.

Supportive culture – A collaborative and remote-friendly team environment where people genuinely care.

We have fully remote options if you reside in one of the following states:

Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.

com if you would like to request reasonable accommodation during the application or interviewing process.