Hotel Front Desk Receptionist

Job Description We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Field customer complaints when necessary

Work with the housekeeping staff to ensure rooms are ready for new guests

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Has previous experience or working knowledge of Microsoft Office and reservation management systems

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

We're off I-95, six miles from downtown Fayetteville. Fayetteville Regional Airport FAY, Cape Fear Botanical Gardens, Crown Coliseum, Fayetteville State University, and the Airborne and Special Operations Museum are all within a 15-minute drive. We offer event space, a restaurant, a fitness center, and an outdoor pool.