Head of Operations & Business Management

Job Description
Job Description Operations Manager

The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)
This position reports to the Assistant General Manager.

Job Requirements:
Coordinate various Departments on behalf of Assistant General Manager.
Cover management shifts in various departments when needed
Experience supervising Rooms Departments and Food & Beverage
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
Experience developing standards and operating procedures.
Thorough understanding of yield management principles.
Participate in MOD program.

Leadership Requirements:
Ability to manage change effectively.
Provide leadership to the departments to achieve their goals and objectives.
Communicate the goals and objectives and inspire employees to achieve those goals.
Managerial Requirements:
Clear, concise written and verbal communication skills.
Ability to clearly and concisely present technical subjects.
Demonstrate team building experience.
Track record promoting an atmosphere of teamwork.
Demonstrate ability to lead by example.
Build morale and spirit.
Participative management style.
Use a "hands-on" approach to management.
Solid career progression up through the ranks.
Abilities to inspire, train, and develop people for promotion.
Experience training and cross-training employees.
Instill a guest service attitude in all employees.
Instill a "can-do" attitude in employees.
Coach employees how to resolve and de-escalate conflicts.
Instill a calm, organized approach in all situations.
Business Skills:
Strong technical skills.
Excellent time management skills.
Strong organizational skills.
Excellent knowledge of computers.
Strong customer service orientation and skills.
Excellent listening skills.
Exceptional detail in follow-up.
Strong budgetary, projections, and cost control skills.
Follow/enforce company policies and procedures.
Resolve problems.
Assume responsibility/accountability.
Understand security requirements.
Thorough understanding of HR requirements and regulatory agency requirements.
Create courteous, friendly, professional work environment.
Provide overall direction, coordination, and ongoing evaluation of operations.
Creative problem solving skills.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
Forecasting skills.