Front Desk Receptionist (Hourly, Full-Time)

Lighthouse Psychiatry | Front Desk Receptionist (Psychiatry/Behavioral Health)

Job Type: Full-Time, In-Person
Pay: $17–$20 per hour (based on experience, adaptability, and certifications) (opportunities for growth)
Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. Our front office is central to patient access, care coordination, and the first impression we provide.
We are seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting. This role is ideal for candidates with medical office experience who are organized, customer-focused, and comfortable working with mental/behavioral health patients.
Front Desk & Patient Services:
Answer phones, route calls, manage voicemail, and respond to email/portal inquiries.
Prepare new-patient packets and ensure completion of HIPAA, consent, financial, and intake forms.
Scheduling & Clinic Operations:
perform reminder and rebooking outreach.
Scan, upload, fax, and index documents in the EHR (records, legal/disability forms, correspondence).
Process Release of Information (ROI) requests per policy; Billing Support & Administration:
Verify basic insurance and coordinate with billing on eligibility or account questions.
Keep the front office organized; open/close office per protocol.
Team & Cross-Training:
Serve as liaison between patients, clinicians, and management.
Document calls/messages in EHR or internal systems.
Cross-train on additional office procedures; assist with medical office workflows as needed (training provided).

2+ years in a medical, mental health, or behavioral health office.

• Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel).
• strong customer service.
• Ability to handle confidential information with discretion.

Ability to stand, walk, stoop, and bend for administrative operations for extended periods.
Visual/auditory acuity for computer work, phone use, and in-person interaction.
Must comply with HIPAA, Arizona privacy laws, and Lighthouse policies regarding Protected Health Information (PHI).
This position is in-office and serves patients across Maricopa County.

Supportive, professional team with structured onboarding and training.
Growth opportunities within a specialty mental health clinic.
We are committed to building a diverse and inclusive workplace. Submit your resume and a brief cover letter highlighting your healthcare administrative experience and availability.
Administrative Assistant, Medical Office Assistant, Front Desk Receptionist, Patient Services Representative, Behavioral Health Administration, Psychiatry Office, EHR/EMR, Scheduling, Medical Records, HIPAA, Insurance Verification, Copay Collection, Healthcare Administration, Clinic Operations, Arizona Healthcare Jobs, Gilbert AZ, Scottsdale AZ, Mesa AZ, Phoenix AZ, Tempe AZ, Chandler AZ, Queen Creek AZ, San Tan Valley AZ, East Valley AZ

About Lighthouse Psychiatry Brain Health Center:

Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience that is grounded in safety, personalization, innovation, and clinical research. Our integrative services including psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and clinical research of novel treatments.