Head of Operations & Business Management

Position Summary
The Operations Manager leads one or more large-volume operations, which may serve a multi-disciplined customer base or multi-facility operations. This position is responsible for employee safety, customer relations, operational oversight, business metrics, staff development, and P&L. The manager is involved in business development, contract negotiations, team leadership initiatives, and continuous improvement projects.

Essential Responsibilities

Maximize productivity, quality and service throughout operations by utilizing best practices for facility layouts, material handling concepts, technological enhancements, and measurement improvements, and by communicating changes to office personnel.

Create and report on business plan objectives versus actual results to senior management and/or clients as required.

Support front-line leaders and employees in developing talent attraction and retention strategies.

Arrange staffing needs to ensure distribution centers are properly staffed.

Ensure safety and efficiency throughout the operation according to customer and employer procedures.

Serve as the point of contact for customer relations and build relationships with customer stakeholders to ensure business needs are executed seamlessly.

Conduct start‑up meetings, weekly walk‑around reporting, project team meetings, and training to drive corporate culture and keep the team informed on company/building news.

Maintain basic knowledge of all operational functions to instruct and train team members in every department.

Develop continuous improvement processes to streamline operations.

Authorize and monitor operational expenditures.

Perform all other duties as assigned.

Education & Experience

3 - 5+ years of management or supervisory experience (preferred).

Experience with staff development, facility layout, multi‑shift operations, project management, and inventory management (preferred).

Bachelor’s degree in business, logistics, operations, or equivalent education/work experience (preferred).

Proficiency in Microsoft Office tools (preferred).

Expert knowledge of warehouse management systems (preferred).

Prior P&L exposure and warehouse/transportation experience (preferred).

Capabilities

Excellent verbal, written, interpersonal and organizational skills.

Strong team‑building skills.

Strong analytical, critical thinking and decision‑making skills.

High energy and the drive to implement organizational change.

Self- and people-driven learner.

Comfortable speaking in front of multiple associates and customers.

Physical & Mental Requirements

Hear, read, comprehend, write and communicate.

Frequently sit, type and perform repetitive wrist motion.

Frequently stand, walk, bend, squat/kneel, twist/turn or reach on even and uneven surfaces.

Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.

Use material handling equipment that must be operated according to specific operation procedures.

Spend 50 - 75% of time on the warehouse floor in a fast‑paced environment.

Equal Opportunity Employer
ODW Logistics is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

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