Overnight Service Ambassador

Service Excellence Ambassador

We are more than a health system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We learn, grow, and achieve more in our careers and in our communities.

The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; answering multi-line phone and transferring callers to appropriate patient room or other location; Communicating between patient, family and hospital staff

Resolving problems and complaints and escalating when necessary

Responding to special needs and ensuring needs are being met

Answers multi-line phone and transfers callers to appropriate patient room or other location

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. Bachelor's Degree (Required)

Communications, Public Relations, Social Sciences, or health related field. Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum Two Years of Experience in a consumer advocacy or service role.

Work Shift:

Night

Guest Services and Ambassadors

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment