Head of Operations & Business Management

Position Purpose The Operations Manager at the Company plays a pivotal role in ensuring the efficient and accurate management of warehouse functions, including the supervision of drivers, loaders, and warehouse staff. This position is responsible for overseeing all aspects of dispatch operations, inventory control, and customer service to facilitate prompt and precise delivery of products to job sites. By collaborating with the Branch Manager and maintaining strict adherence to safety and operational standards, the Operations Manager supports the seamless execution of branch operations, thereby enhancing operational efficiency and customer satisfaction in alignment with the company's strategic objectives.

Key Responsibilities Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials in alignment with corporate standards.

Manage and coordinate the dispatching of trucks to guarantee timely and accurate deliveries to job sites, optimizing routes for safe and effective transportation by properly utilizing SRS routing technology.

Supervise the loading and unloading processes, ensuring prompt and precise handling of orders for vendors and customers, while maintaining inventory accuracy.

Implement and manage comprehensive inventory control measures, including purchasing, weekly cycle counts, pricing strategies, and the evaluation of damaged or outdated stock, to optimize stock levels and reduce waste.

Lead and conduct safety audits and meetings to ensure full compliance with company safety standards, fostering a secure and hazard‑free work environment.

Oversee the maintenance and operational readiness of all logistics equipment, including tractors, trailers, and forklifts, to ensure uninterrupted service delivery.

Collaborate with the Branch Manager to support overall branch operations, including order processing, end‑of‑day balancing, and facilitating continuous improvement initiatives across all functional areas.

Direct Reports The Operations Manager reports directly to the Branch Manager and has supervisory responsibility over the warehouse team (drivers, loaders, and warehouse staff). Travel Requirements The Operations Manager is required to travel periodically within the local delivery area to ensure efficient operation of warehouse functions, including overseeing truck dispatch, inventory control, and customer service engagements.

Physical Requirements This role demands prolonged periods of sitting while working on a computer and occasional physical activities such as assisting with loading and unloading trucks, lifting or moving up to 100 pounds periodically, and exposure to varying weather conditions while managing warehouse operations or overseeing outdoor logistics activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions The Operations Manager operates primarily within a fast‑paced, deadline‑driven warehouse environment. The role demands adaptability, efficiency, and the ability to navigate between office and hands‑on tasks, ensuring safety standards, operational targets, and both strategic and tactical objectives are met.

Stellar interpersonal and customer service capabilities.

Superior sales acumen and customer service prowess.

Effective time management, demonstrating a consistent ability to meet deadlines.

Proficiency in Microsoft Office Suite or analogous software.

Mastery of the English language for reading purchase orders and effective team communication.

Proficiency in local area navigation and efficient truck routing.

Preferred Qualifications Advanced leadership and management experience in multi‑faceted warehouse operations within the building materials or construction supply industry.

Strategic planning and implementation expertise with a proven track record of driving productivity and process improvements.

Comprehensive knowledge of logistics and supply chain management principles, including inventory management, distribution, and vendor relations.

Proficiency in advanced ERP systems for inventory control and real‑time analytics.

Extensive knowledge of safety regulations and compliance standards, with experience conducting safety audits and leading workplace safety initiatives.

Strong financial management skills, including budget preparation, forecasting, and cost control.

Advanced problem‑solving skills and the ability to implement innovative solutions aligned with business objectives.

Established relationships with local vendors and suppliers in the building materials sector, facilitating procurement and negotiation.

Experience in the roofing industry and a deep understanding of industry trends and customer needs.

Minimum Education A High School Diploma or GED is required. Preferred Education A Bachelor's Degree in Business Administration, Operations Management, or a related field is preferred, with additional consideration given to candidates who have completed relevant college coursework beyond the minimum qualification requirement.

Minimum Years Of Work Experience 1–2 years of related experience and/or training in operations management, practical experience in warehouse or distribution center environments with comparable responsibilities. Roofing industry experience is advantageous but not mandatory.

Certifications Forklift Certification – Preferred.

Class A or B Commercial Driver's License (CDL) – Preferred.

Possession of professional certifications such as Certified Operations Manager (COM) or Certified Supply Chain Professional (CSCP) is advantageous.

Competencies Leadership and supervisory skills to guide and manage warehouse staff, ensuring efficient operations and teamwork.

Inventory and resource management, including purchasing, cycle counts, and disposition of damaged stock.

Logistics and dispatch coordination, optimizing routes and maintaining efficient supply chain operations.

Safety compliance and standards enforcement, conducting audits and maintaining equipment safety standards.

Effective communication and interpersonal skills for interacting with customers, staff, and management.

Organizational and time‑management excellence to prioritize tasks and meet deadlines.

Technical and software proficiency, including Microsoft Office Suite, to support operational efficiency.

Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

SRS Distribution offers additional competitive and non‑financial benefits. Depending on the role, associates may also be eligible for performance‑based bonus programs, commissions, profit‑sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, plus optional long‑term disability, and additional life insurance are also offered. including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: View phone number on click.appcast.io, or by email to: View email address on click.appcast.io with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.