Customer Service Officers

Experienced Service Advisor

Kia of Wesley Chapel is a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add experienced service advisors to our team. We offer our associates a team environment, great benefits, and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, dental insurance, vision, life, disability insurance, health savings account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid time off
• Tenure bonuses
• Employee discount programs
• Referral programs

Responsibilities:

Greets all customers promptly; provides timely professional service.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Answers the phone (can communicate with customers via phone, text, and email).

Communicates effectively with customer about status of work.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Estimates cost and completion time/settles customer accounts.

Coordinates activities to ensure repair work is fixed right the first time and completed on time.

Obtains the customers' written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales.

Meets or exceeds OEM customer satisfaction index expectations

Delivers the right car in perfect condition every time.

Identifies repeat customers/first-time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.

Documents repair order changes.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

*See hiring manager for details

Equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Morgan Auto Group