Parts / Inventory Counter Sales

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. As a Parts Consultant, you will be playing a vital role in the fulfillment of parts requests across our family of LiftOne technicians. The Parts Consultant is responsible for triaging parts requests, investigating material numbers and availability, creating sales and service orders to meet customer requirements, and communicating customer requirements to the procurement team.

Must be able to travel as needed in a travel-heavy role.
Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
Check availability of material across the LiftOne materials network.
Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipping urgency, and shipment location.
Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
At least 4 years of relevant parts inventory and replenishment experience or equivalent combination of experience and education.
Familiarity with material handling equipment.
Past technician experience with parts knowledge a plus.
Proven experience as a parts inventory and replenishment specialist or in a similar role within the service industry, preferably with exposure to high-volume transaction environments.
Proficiency in using inventory management software, customer sales or service order tools.
Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
Proficiency with Microsoft Office Suite or related software including Microsoft Excel.
Comfortable navigating computer systems and software to assist customers or manage activities.
History of working with data visualization tools (e.g. Power BI/Tableau)

Computer Skills

Knowledge of MS Excel and experience with other Microsoft Office suite products
Working knowledge and experience with ERP systems (SAP experience is a plus)
Certificates, Licenses, Registrations

~ Lean or Six Sigma certification as well as APICS or CPSM certifications a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. toxic or caustic chemicals; extreme heat and risk of electrical shock. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
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