Head of Operations **URGENT**

Operations ManagerHere We GROW Again! Are you ready to step into a leadership role that drives both people and performance? As an Operations Manager at Crunch Fitness, you'll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You'll be the first impression our members and team experience, making an immediate and lasting impact on their journey. With 95+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.Job SummaryAs an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you'll ensure smooth daily operations while driving key business results. Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.Oversee implementation and follow-up on all cleaning systems and protocols to maintain Crunch's high standards.Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.Actively support the General Manager in achieving all membership unit and revenue targets.What We Look for In Our Operations Manager:Outgoing and positive personality with strong leadership presenceSales-minded, customer-service driven, and results-orientedSomeone who embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.Strong communication skills with the ability to coach and motivate teamsAn organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systemsPrevious leadership or operations experience in fitness, sales, or hospitality preferredA growth-minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the clubBenefits & PerksCompetitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding companyMedical, Dental, and Vision Insurance401(k) with matchPaid Time Off (PTO)Life Insurance & Short-Term DisabilityFree Crunch Fitness MembershipDiscounted Personal Training SessionsOngoing training and career development opportunitiesIf you're driven, sales-focused, and ready to be the energy that drives both members and staff forward—apply today and grow with us!The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.