VP, Head of Product Management

Job Category Product Management

Business Unit Consumer & Community Banking

Locations 8181 Communications Pkwy Bldg A, Plano, TX, 75024, US 880 Powder Mill Rd, Wilmington, DE, 19803, US 3415 Vision Dr, Columbus, OH, 43219, US

Job Schedule Full time

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans

The Home Lending Product Transformation team is responsible for advancing Consumer and Community Banking (CCB) product operating models and mobilizing product teams to deliver initiatives at scale that align with CCB Strategic Objectives. Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Manager in Home Lending , you will lead the charge in creating products and features that captivate and delight customers. Work closely with stakeholders to gather requirements, define user stories, and prioritize the product backlog to ensure alignment with business goals and customer needs.

Collaborate with Development Teams : Engage daily with engineering and design teams to set strategy, clarify requirements, provide feedback, and ensure that product increments are delivered on time and meet quality standards.

Conduct User Research and Testing : Organize and participate in user research sessions and usability testing to gather insights and validate product features, iterating based on feedback.

Facilitate Agile Ceremonies : Lead and participate in agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration and continuous improvement.

Monitor Product Performance : Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product.

Customer-Centric Mindset : Demonstrate a deep understanding of customer needs and pain points, uncovering root cause, and use this knowledge to guide product development and prioritize features that deliver maximum value.

• Data-Driven Decision Making : Proficiency in using data and analytics to inform product decisions, measure success, and iterate on product features to improve user experience and business outcomes.
• A solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams and informed decision-making regarding technical trade-offs.
• Agile Methodology Expertise : Experience in working within agile frameworks, such as Scrum or Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments.
• Market and Competitive Analysis : Conduct thorough market research and competitive analysis to identify opportunities for differentiation and innovation, and incorporate these insights into the product roadmap.

Bachelor's Degree in a Relevant Field: A degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.

Previous experience in user experience design and solution design

Proficient in Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools

We do not offer any type of employment-based immigration sponsorship for this position. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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