Head of Operations & Business Management

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Responsibilities Responsible for overall operations management for all assigned locations/offices

Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements

Establishes business plan with goals and objectives for the partnership and locations/offices

Monitors management reports relating to the partner/office performance

Assists with the coordination of sales and client service efforts

Performs other duties as assigned

Supports the organization's quality program(s)

Travels as required

Requirements Bachelor's degree from an accredited college or university preferred

CPCU, ARM, AIM, and/or AIC certifications preferred

10 years of related experience or equivalent combination of education and experience required to include 7 years of claims management experience and 4 years of supervisory experience

Strong technical claims knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

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Vacancy posted 1 day ago

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