Food Runners- Hotel

Runner Position
Runners maintain clean workstations, stock plates both for use on the expo line and for all prep areas of the kitchen including pantry area and grill stations. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).
Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Check tickets coming to expo line for accuracy.
Organize orders so that all items to complete order are ready when order is put up.
Ensure that all items ordered are delivered to table respecting proper position numbers and female patrons.
Ensure that all items are delivered in a timely fashion. Check supply and equipment levels; report shortages to Supervisor.
Maintain work station clean, organized, and that all necessities were prepared earlier and stocked accordingly.
Stock plates both for use on the expo line and for all prep areas of the kitchen including pantry area and grill stations.
Stock all items that need to be stored in coolers or in pantry storage area.
Clean/prepare respective equipment.
Provide silverware and condiments for orders taken poolside.
Complete par level requests on a daily basis and inventory on a monthly basis.
Greet guests; acknowledge guests.
Ensure safety of guests and enforcement of pool rules precautions according to department standards.
Utilize first aid when situations demand such.
Report any unauthorized persons in the Pool areas to the supervisor.
Complete closing duties.
Return all equipment and supplies to proper areas.
Restock items for next shift.
Secure storage areas.
Requirements
High School Diploma is required
Skills Required

Must be able to:
Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands

Must be able to:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria

Team Player
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused
Anticipates guests' needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best
Has energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.