Order Processor / Inside Sales

The Inside Sales Coordinator I is responsible for developing new prospects and interacting with existing customers primarily by phone to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; Maintains frequent communication with customer base and gathers information to ensure their satisfaction.

Solicits sales orders from existing customers via phone.

Develops new customers via "pull" through marketing Phone-Internet.

Executes market penetration strategy utilizing web-based sales leads.

Communicates sample needs for customers/dealers/contractors with the plant.

Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates.

Helps drive new product sales by communicating unknown products to customers.

Works with account managers to comply with customer request and solve customer problems.

Works with Product Managers to enhance sales programs.

Minimum of high school graduate.

Minimum 0-2 years of experience, preferably in customer service.

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook).

Working knowledge of various office equipment (computer, scanner, etc.).