Head of Client Support Services

Build the Future with Us — EquipmentShare is Hiring a Service Manager
We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Service Manager at our retail facility in Fort Worth, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).
Schedule: Monday to Friday, 7:00 AM to 5:00 PM
As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Employee training and development and maintaining a safe work environment
We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.
And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (Company provided truck

• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.

Superior customer service, teamwork and verbal/written communication skills
High School diploma, Trade school certificate preferred
Experience in field service, maintenance and repair preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.