Administrative Support Professional (Part-Time)

Administrative Support Professional

Under supervision, interact with customers to provide basic or scripted information in response to routine inquiries about services; handle and resolve general complaints; answer inquiries and provide information to the general public, customers, visitors and other interested parties regarding activities conducted at the location of departments, offices and employees within the City of Dubuque organization; perform entry-level clerical duties including answering telephones, bookkeeping, typing or word processing, office machine operation, and filing; This valuable team member will be an integral part of supporting efforts to become a high-performance, data-driven, and outcome-focused organization with the ultimate goal of creating a community of belonging and organization of choice, through planning, partnerships, and people. The individual should have strong emotional intelligence and a continuous improvement mindset which will add value to our organization and community people, integrity, responsibility, innovation and teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves responsibility for the performance of administrative, secretarial, communication, policy, billing/ revenue, accounts payable and receivable, clerical duties, providing customer service; and assisting the administrative team. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Deals with highly confidential and sensitive information pertaining to decision-making processes.

Prepare documentation for contracts, purchase orders, budget transactions, or regulatory compliance; informational or reference materials, research, and technical reports; Manage tasks or contribute to committee or teamwork.

Draft and or proofread documents, policy, records, memos, or other files to ensure accuracy.

Respond to customer inquiries, problems or complaints.

Make travel, accommodations, or entertainment arrangements for others.

Participate in the City’s intercultural competency training and program.

Administrative/Clerical - Knowledge of modern administrative, office and clerical procedures, systems, and equipment such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics -Knowledge of electronic equipment, computer hardware and software, including applications and programming.

High school diploma or equivalent; Experience or on-the-job training related to the duties of the position; College level work in accounting or business fields which includes courses in bookkeeping, accounting and/or payroll.

Customer service experience.

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Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.

Health and Dental Insurance

• Paid Time Off and 11 Paid Holidays
• Flexible Spending Accounts
• Retirement Savings (IPERS)
• Life and AD&D Insurance Coverage
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement Program
• Flexible Work Arrangements