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Head of Programme Management

$95k - $125k

Covalent Corp.

Connect enables Covalent to extend its analytical services beyond its own laboratory by engaging a curated and vetted network of 500+ partner labs worldwide. The movement of samples, quotes, and results across our network requires constant monitoring and corrective action to ensure that customer timelines and analysis requirements are met.

The Connect Program Manager serves as the operational owner of the external partner lab workflow, combining hands‑on project execution with strategic development of partner relationships, operational processes, and scalable systems. This role serves as the primary operational hub between customers, and Covalent Technical Leads, Project Managers, Operations, and partner laboratories, ensuring projects move efficiently from acceptance through final delivery while supporting continued growth of the Connect ecosystem.

Job Tracking & Delivery Management

Own day‑to‑day execution of external partner lab projects from acceptance through completion

Track project milestones, commit dates, turnaround times, and delivery performance

Maintain project dashboards, status updates, and operational visibility

Escalate delivery risks and drive issues to resolution

Partner Lab Coordination & Supplier Management

Serve as primary operational contact for partner laboratories

Coordinate RFQs, quote follow‑up, submission forms, sample requirements, and project updates

Monitor partner performance across responsiveness, quality, pricing, and turnaround time

Issue purchase orders to partner labs and maintain Digital Traveler records

Verify job revenue, cost, and margin both before and after analysis and elevate discrepancies

Sample Logistics & Administrative Operations

Process Improvement & Marketplace Development

Develop supplier scorecards and performance metrics

Partner with Tech Ops, Sales Ops, Operations, Technical Leads, Finance, and Project Managers

4+ years of experience in operations, supplier management, project coordination, laboratory services, manufacturing operations, or related fields

BS in Chemistry, Bio or other related fields

Strong organizational and project management skills

Experience in laboratory services, analytical testing, scientific operations, or technical services

Experience with supplier performance management and process development

Familiarity with quoting workflows, purchase orders, vendor onboarding, and contract administration

Experience in ISO‑regulated or quality‑driven environments

Experience with CRM, LIMS, ERP, or workflow management systems

Accurate job, sample tracking, data accuracy and dashboard maintenance

Responsiveness to customers and partner labs

Timely escalation of operational risks

We empower our team members to take ownership of their work, innovate constantly, and engage directly with customers, shaping the future of technology.

Our mission is to accelerate materials science innovation by serving as a problem‑solving partner for technology leaders of all sizes and providing access to outstanding data generated quickly and cost‑effectively.

Covalent provides cutting‑edge tools and expertise to equip our customers with the high‑quality experimental data and insights they need to achieve their goals.

The pay range for this role is: 95,000 - 125,000 USD per year (Covalent Sunnyvale)

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Vacancy posted 4 days ago
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