Head of Operations & Business Management
Network Right
Director Of Operations
Network Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.
We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.
We're looking for a Director of Operations to be the operational backbone of a fast-growing, next-generation MSP. You'll own the systems, processes, and people functions that keep us running at scale, from building and codifying SOPs to running a best-in-class recruiting function, ensuring service delivery keeps pace with sales growth, and relentlessly driving client value to keep churn as low as possible. At this time, Network Right is not able to provide visa sponsorship. Build, document, and own the SOPs that define how we deliver, scale, and operate as a company
Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking
Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
Build and maintain dashboards and reporting that give leadership clear visibility into financial and operational health
You've operated inside a services business before, with an MSP, consulting, or professional services background preferred
You get energy from creating structure where there isn't any
You know how to run a recruiting function, not just manage a recruiter. You can define a talent brand, build pipelines, and think about what great hiring looks like 12 months from now
100% covered health, dental and vision insurance for you, 50% for dependents
- Annual Bonus Program
- Flexible Time Off
- Flexible certification and learning stipends and reimbursements
- Home internet and mobile reimbursement
- Dog-friendly office
Round 1: 20 minutes Phone call with Recruiter
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