Head of Sales & Support

Suburban Accessories is the largest distributor of OEM accessories and parts in the nation. We specialize in dealership sales support, as well as the warehousing and distribution of accessories that enhance vehicle value and customer satisfaction. Backed by the strength and legacy of Suburban Automotive Services, we serve as a trusted partner to automotive dealerships and aftermarket clients across North America. Join a team where innovation, customer focus, and operational excellence drive everything we do.

At Suburban Accessories, we are committed to delivering the highest level of service to our clients. Join a team where history, quality, and service come together to create exceptional automotive solutions.

Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.

Benefits For All Stages of Life : From medical, dental, and vision coverage, to disability and life insurance, we’ve got you covered.

Recognition Programs : We celebrate your hard work through multiple recognition programs based on service, values, and performance.

Community Engagement : We’re proud to support our local communities through participation in various events.

As a Sales Manager, you will provide leadership and day-to-day management of assigned Territory Sales Managers as they work towards monthly and yearly objectives. This position is responsible for maximizing the company’s Accessory sales revenue and profit objectives by mentoring, collaborating, and coaching the sales team. The Sales Manager is also responsible for ensuring that team members are executing their daily responsibilities and following designed workflow processes and procedures.

Lead a team of Territory Sales Managers (TSM) who work closely with dealer personnel to provide product, sales, and process training on OEM (Original Equipment Manufacturer) accessories to increase accessories sales within the dealership.

Develop and implement strategies to meet all accessory sales objectives, ensuring TSMs are aware of their individual goals and required actions. Best practices and go-to-market strategies should be shared with Suburban Accessories sales leaders to promote group success.

Take a creative approach to identifying opportunities for new sales strategies, incentives/programs, and satisfying customer needs.

Collaborate with other business unit leaders to ensure all departments are aligned.

Mastery of relevant SA tools implemented to support our business (Reynolds & Reynolds, NetSuite, Dayforce, Office365 [Outlook, Teams, SharePoint, Excel], GM EPIC, GM ADS/eStore, MC Distributor, FAD Reporting, Ford DSS, and other relevant technology).

Conduct weekly calls with your TSM team to provide direction and updates on SAS, SA, and OEM activities/programs to encourage consistent processes and drive growth for your region.

Travel with TSMs to dealer customers to support, train, and develop key relationships.

One-on-one coaching to support TSM should be provided as appropriate and with a regular cadence.

Collaborate with vendors on product knowledge and programs to provide TSMs with the information needed to support dealer training needs, engaging the Marketing Department, as necessary.

Build strong working relationships with OEM Zone Teams to leverage partnerships.

Support and participate in Suburban Accessories’ continuous improvement initiatives by providing feedback, alerting key stakeholders to issues, and being open to change.

Assist in resolving customer service issues communicated by dealers and involving Customer Service Manager/Representatives as appropriate. Partner with HR to interview, hire, and onboard new sales team members, following the established onboarding process and providing the required information in the Applicant Tracking System (ATS).

Maintain effective performance management of TSMs by assessing month-end results, business acumen, and overall engagement in business, holding them accountable to role responsibilities. Performance improvement/disciplinary processes should be followed if expectations are not being met.

Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

Manage department revenue and costs within assigned budget; Identify any gaps in processes and update procedures as required by system and/or process improvements.

Execute the interview/hiring process of all direct reports and support the process of indirect reports.

Coach and train team members to understand duties, responsibilities, and performance with established expectations.

Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk.

Create and maintain open communication with team members, peers, management, and other departments.

Sales Manager Qualifications and Skills:

Ability to read, write, and speak English.

A bachelor’s degree from an accredited college or university.

2 - 3 years of previous management experience.

Strong PC skills with a solid understanding of Microsoft Office products.

Ability to work independently with minimal supervision and direction.

Previous automotive experience is preferred.

Sales Manager Working Conditions and Physical Demands Include:

This position is performed in an office setting, inside dealerships, and inside warehouses within assigned territory.

Must be available to travel within the territory with occasional overnights. Destinations may be out of state, to other regions, or to SA headquarters, and come up with little notice.

This position involves site visits and travel to customers/meetings. This position requires occasional lifting and/or vehicle mechanical assembly/disassembly of OEM Accessories.

Work requires a willingness to work a flexible schedule. May require occasional evening and/or weekend work, or to be available outside of normal working hours.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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