Head of Programme Management

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non‑healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide its differentiated, quality outcomes to as many patients that would benefit through its out‑patient clinic partnerships.

The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day‑to‑day center operations, staff management, financial management, quality/performance improvement, and community education. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Manages the Center’s Operations (20%)

Oversees the day‑to‑day management of outpatient clinic(s) and other wound continuum programs, as applicable.

Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.

Prioritizes responsibilities and directs the work of the Center’s clinical staff and non‑clinical staff.

Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.

Performs Financial Management (10%)

Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.

Stays current with reimbursement changes, providing physician and staff updates and education as needed.

Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.

Manages costs through appropriate utilization and management of labor and supply.

Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing Functions (40%)

Works collaboratively, as part of a multi‑functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.

Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.

Manages Quality/Performance Improvement Functions (10%)

Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.

Monitors patient, referring physician and customer satisfaction.

Manages Relationships (15%)

Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Participates in hospital department/management meetings and actively participates in Hospital communication activities.

Encourages all program staff to provide excellent customer service to members of other hospital departments.

Meets regularly with leadership including hospital and area management.

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience

OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience

OR High School Diploma and 4 years or more marketing/community education in the healthcare industry or clinical operations experience

Management experience preferred

Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations

Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)

Strong customer service and follow‑up skills

Strong organizational, time management skills and ability to multi‑task in a fast‑paced environment

Strong relationship building and influential skills

Strong team building and motivational skills

Ability to work with Healogics and hospital management.

Budget and strategic planning skills

Ability to travel overnight

Viewing computer screen for extended periods of time (4 hours or more)

Keying frequently on a computer for 4 hours or more

Writing

Traveling distances (car, airplane, etc.)

Normal office environment

Exposure to hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc.)

Exposure to mechanical equipment

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