Managing Head of Retail Sales

About the Brand

At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life's most meaningful moments.

We believe diamonds are personal. We are seeking a passionate and client-focused Sales Supervisor to join our Grown Brilliance boutique, powered by the Leap Platform. As a key member of the leadership team, you will help create an exceptional luxury retail experience by driving sales performance, developing talent, and delivering personalized client service.

This role is ideal for a retail leader who thrives on the sales floor and is passionate about building meaningful client relationships. You will lead by example through exceptional selling, product storytelling, and client engagement while coaching associates to deliver a consistent, elevated experience aligned with the Grown Brilliance brand.

In partnership with the Store Leader/General Manager, you will support daily business performance, team development, and operational execution. You will help drive clienteling strategies, sales initiatives, and store priorities while maintaining the highest standards of service, presentation, and brand excellence.

Hourly Pay Range: $23 - $28. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Drive Sales & Client Engagement

Lead from the sales floor by delivering personalized, relationship-driven selling experiences.

Build meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.

Support the team in achieving sales goals through coaching, collaboration, and strong selling behaviors.

Utilize CRM tools, including Endear, to strengthen client engagement and encourage repeat business.

Provide real-time coaching and feedback to associates to enhance selling skills, client engagement, and overall performance.

Support onboarding and ongoing development of new team members.

Partner with store leadership to identify opportunities for team growth and improved performance.

Support Store Performance & Operations

Partner with store leadership to execute business priorities, sales initiatives, and client activations.

Support operational excellence across inventory management, visual merchandising, shipment processing, and daily store procedures.

Ensure brand standards are consistently maintained across the client experience and store environment.

Assist with market events, promotional activations, and other brand initiatives as needed.

Key Performance Indicators (KPIs)

Sales Performance & Growth: Achieves personal and team sales goals through strong selling behaviors, client engagement, and effective execution of sales strategies.

Creates meaningful client connections through personalized service, product expertise, and relationship-building that drive retention and repeat business.

Team Development & Performance: Supports a high-performing team through coaching, feedback, collaboration, and consistent reinforcement of brand expectations.

2+ years of luxury, premium, or specialty retail experience with a strong track record of delivering exceptional customer experiences.

• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong organizational skills and attention to detail with the ability to support operational excellence.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• The Leap platform powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance.

• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
• Part-time hourly employees can accrue PTO based on local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap is committed to creating a diverse and inclusive community where all Leapers can thrive. We believe our differences make our organization stronger and are essential to supporting the brands and customers we serve. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity are valued

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