HOST OVERNIGHT SHIFT

Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Overnight Lobby Host
Originally built as the Nautilus Hotel, our boutique hotel on Collins Ave is located in the heart of Miami’s Art Deco district. Designed by famed architect Morris Lapidus in the 1950s, Nautilus, features a comfortable design that emulates a luxury beach house with public spaces, rooms and suites that have an international and residential feel.
Benefits Medical, Dental, Vision
Tuition Reimbursement
Delivers outstanding service and creates memorable experiences.
Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
Handle guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
Establishes and develops long term customer relationships providing value and profitability.
Assists with summoning the third-party valet service to park guests’ vehicles.
This position is responsible for welcoming, assisting setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as PBX relief and providing luggage assistance; assisting with valet parking and summoning cabs in the overnight capacity.
Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
Updates all guest profiles with correct billing information, preferences, special requests, etc.
Luggage Assistance Assist arriving guests with luggage upon entering and exiting the building.
Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
Report inventory monthly on all stock/product.
Responsibilities Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
Investigates guest charges to resolve guest complaints.
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
Any other requests of duties from management.
Reconciliation Balance cash daily.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling Accept advance deposits for guests and posts the advance to guests’ accounts.
Makes change and balances the personal and/or individual floating bank.
Requirements Minimum of Hospitality, Retail or Services related industries experience preferred
Efficient in Computer and Typing Skills.
Available for shifts in the overnight capacity.
Benefits : Medical, Vision, Dental and 401k (ref. Compensation: $25.50 per hour
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

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