Customer Service Officers

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Fleet Services Coordinator II

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact

Providing excellent customer service for all internal and external customer calls

Be professional and establish positive customer rapport

Obtain customer’s approval for all repairs and services to be performed

Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience

Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician

Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Additional duties and special projects as assigned

High School Diploma/GED and 3 years’ experience in a related field. or 5 years’ experience in a related field

Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful

Hourly pay rate is in the range of $18.17 – $27.31 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. EOE, including disability/vets

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