Head of Customer Service and Experience

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction

Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives

Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals

Coordinates customer clinics, field days, and related promotional events

Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

Competitive Pay Plus Bonus

Health Insurance

Paid Holiday and Paid Time Off

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The role routinely uses standard office equipment such as computers, phones, fax machines etc. It also requires the use of hand tools and forklifts.

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*

3+ years experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Basic understanding of financial principles relative to Service Department operations

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

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