Head of Client Support Services

About The Role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.

You will

Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues

Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills

Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment

Maintain store safety and cleanliness standards across the store

Perform other duties as assigned

You will come with

High school diploma or equivalent preferred

1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting

Strong interpersonal skills and a team player mindset

Experience resolving customer issues and coaching peers

Familiarity with the point-of-sale systems and inventory management software

Ability to work a flexible schedule as business requires, including evenings and weekends

Physical requirements (with or without accommodations)

Must be 21 years of age or older

Walk, bend down repeatedly, and be on feet for 8-10 hours a day

Ability to safely lift, load, and handle cases and pallets

Climb ladders and lift 50 lbs. overhead and repeatedly

May be exposed to various outdoor weather conditions throughout the workday

We offer

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, prescription, dental, vision)

401(k), HSA, FSA, Pre-tax commuter benefits

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident insurance

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Crafted for you

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

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