Client/Customer Support Rep

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Responsibilities

Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
Find ever new and creative means to exceed client's expectations
Establish strong personal relationships with clients from different backgrounds.
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
Handle customer service requests and respective processes.
Know IWC's history, products and partnerships as well as the watch and luxury industries.
Deliver outstanding client service and treatment to make a clear difference vs. competition.
Act as a brand ambassador in and out of the boutique.
Organize and execute all operational tasks in detail and with care.
Maintain the boutique according to global IWC visual merchandising standards.
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Qualifications
Education

• 3-5 years of experience in sales or hospitality
• Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities
Fluent in English
Comfortable with Video chat softwares
Personal Skills
Strong Team player mindset
Excellent communicator with ability to develop strong networks
Curious and resourceful. Able to work independently on creating sales leads.
Result-oriented and driven
Strong selling skills
Accountable and reliable
Able to handle large diversity of tasks in a timely manner, very organized and disciplined
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Able to adapt approach individually to respective client
Open and outgoing personality
Demonstrate eagerness and enthusiasm to learn and grow
Creative, curious and versatile with good interpersonal competences and empathetic
Has perfect manners and can maintain a conversation elegantly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $26 - $28
Salary will be determined based on relevant skills and experience.
#Richemont #WeCraftTheFuture