Head of Operations & Business Management

We are looking for a talented Director of Operations to run multiple concepts in multiple states including Nebraska, Iowa, Missouri, Kansas and South Dakota.

As the Director of Operations, you'll lead a region of 30+ restaurants and the people who bring our mission to life every day. You'll guide and develop a talented team of District Managers and General Managers, ensuring our operations deliver exceptional guest experiences, consistent results, and a culture our teams are proud to be part of.

You'll balance strategy with execution-driving operational performance, optimizing financial outcomes, and fostering growth for both people and the business. Key Responsibilities for Director of Operations:

Lead, coach, and mentor District Managers and General Managers to drive engagement, accountability, and operational excellence.

Build and sustain a culture of trust, inclusion, and high performance that aligns with the companies core values.

Partner with People + Culture and Operations leadership to recruit, develop, and retain top talent at all levels of restaurant management.

Oversee all aspects of restaurant operations, ensuring consistent execution of company standards, food quality, and guest experience.

Maintain compliance with all food safety, labor, and operational regulations.

Partner with cross-functional teams (Marketing, Training and Finance) to drive initiatives that elevate the guest experience and support business growth.

Financial & Business Performance:

Manage restaurant-level P&L performance to achieve or exceed sales, profitability, and cost control targets.

Analyze key performance metrics to identify trends, opportunities, and solutions that drive sustainable business results.

Monitor and adjust operating strategies to meet changing business conditions and priorities.

Champion a people-first culture that celebrates diversity, teamwork, and professional growth.

Experienced Regional Leader: 8+ years of progressive, multi-unit restaurant leadership experience across multiple states or markets. A minimum of 3 years of leading fast casual restaurants.

Business-Savvy Operator: Proven track record of managing complex P&Ls, achieving financial targets, and driving operational results.

Skilled in balancing long-term vision with short-term execution; Strong project management and problem-solving skills with the ability to make data-driven decisions.

flexible to meet the needs of a dynamic business.

Bachelor's degree or higher; proficient in Microsoft Office Suite, Google Workspace, and restaurant management systems.

Committed & Reliable: Willingness to work varied hours (including nights, weekends, and holidays) and travel as needed.

Benefits for Director of Operations:

Quarterly Bonus.

Medical, Dental, Vision.

Life Insurance, Short Term and Long-Term Disability.

Company Car.

Candy graduated from the University of South Carolina with a degree in Hotel Restaurant Tourism Administration and has over 20 years experience within the hospitality industry. CredentialsOur staff is SHRM (Society of Human Resource Management) certified and has over 15 years experience handling human resource and recruiting needs in the hospitality industry.