Head of Operations & Business Management

Operations Manager - Facilities Services (DFW + Multi-Region)
Unica Enterprises is a rapidly growing, privately owned facilities services company based in the Oak Cliff neighborhood of Dallas, TX, specializing in janitorial, maintenance, and logistics support services for municipal, commercial, and federal clients. With operations across the Dallas-Fort Worth metroplex and expansion into new regions, we are seeking anOperationsManager to lead and scale our field operations across multiple markets.

This is a key leadership role for an experienced operator who has managed large, complex portfolios and is ready to step into a high-impact position within a fast-growing, entrepreneurial company.

The Operations Manager will oversee all day-to-day operations across our accounts, including large-scale, 24/7 facilities such as airports, convention centers, federal military bases, and municipal buildings. This individual will be responsible for ensuring consistent service delivery, managing field leadership, and executing successful mobilization of new contracts. This role reports directly to executive leadership and will havedirect oversight of Area Managers and site-level leadership across all regions.

This position is ideal for an operations leader who has experience in bothlarge, structured organizationsandsmaller, entrepreneurial environments, and is looking to:

Apply big-company systems and discipline in a fast-moving, growth-oriented business

Take on full ownership of multi-region operations, including oversight of Area Managers

Build and scale operations across multiple markets

Oversee operations across multiple regions, including DFW and out-of-state accounts

Directly manage and develop Area Managers, Site Managers, and supervisory staff

Establish accountability and performance expectations across all levels of field leadership

Financial & Performance Management

Own labor performance, staffing efficiency, and cost control across all accounts

Monitor KPIs, including quality scores, staffing levels, overtime, and client satisfaction

Drive operational improvements to protect and enhance contract margins

Implement and enforce standardized operating procedures across all sites

Ensure consistent use of inspection and quality control systems

Develop scalable staffing models and training programs

Lead start-up and transition of new contracts, including staffing, training, and deployment

Partner with executive leadership on operational planning for new business opportunities

Client & Contract Performance

Ensure contract compliance and service delivery expectations are consistently met

7+ years of experience in janitorial, facilities services, or related field

Proven experience managingmulti-site operations ($10M+ portfolio preferred)

Experience indirect oversight of Area Managers or equivalent multi-site leadership roles

Strong background inlabor management, staffing models, and cost control

Demonstrated success inmobilizing new contracts or scaling operations

Performance-based bonus tied to operational results, margin improvement, and client retention

Unica Enterprises LLC is a drug-free workplace and conducts pre-employment testing as a condition of employment and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.