Junior Network Support

Overview
The Work
The Network Specialist, Junior will play a pivotal role in supporting the organization's information systems infrastructure. This position requires a foundational understanding of network systems to contribute to the design, implementation, and maintenance of Local Area Networks (LAN), Metropolitan Area Networks (MAN), and Wide Area Networks (WAN). The candidate will provide technical guidance, troubleshoot performance issues, and ensure the stability of network operations. Additionally, the Network Specialist will interact with vendor support services and contribute to capacity planning and escalation procedures.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Key Responsibilities
Provide technical guidance for the direction and monitoring of information systems operations, ensuring maximum network efficiency.
Design, build, implement, and maintain network systems, including LAN, MAN, and WAN infrastructures.
Direct and oversee the compilation of records and reports related to network operations and maintenance.
Troubleshoot and resolve network performance issues, ensuring timely resolution and root cause analysis.
Analyze network traffic metrics to help optimize performance and provide capacity planning recommendations.
Actively monitor and address complex hardware and software issues within technical control facilities.
Collaborate with vendor support service organizations to facilitate escalation processes during outages or periods of degraded system performance.
Manage end-to-end processes for the procurement, testing, installation, and support of network communications hardware and software.
Other duties as assigned.

Qualifications
Qualifications - Here's What You Need
Minimum of 2 years of experience in related network functions is preferred.
Certifications (Preferred):
Cisco Certified Entry Networking Technician (CCENT).
CompTIA Security+, or other equivalent certifications.
Strong understanding of basic networking concepts, protocols, and practices.
Proficiency in analyzing and troubleshooting network performance issues and providing efficient solutions.
Familiarity with network monitoring tools and techniques for ensuring system uptime and performance.
Ability to work collaboratively with technical teams and liaise with vendor service groups to address network challenges.
Knowledge of network hardware/software configurations and capacity planning strategies.
Effective communication and documentation skills for technical and non-technical audiences.
Strong problem-solving skills with the ability to work well under pressure in a dynamic, fast-paced environment.
A Top-Secret Security Clearance is required.
~ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
High-pressure decision-making during network outages and during critical project deadlines may require strong problem-solving capabilities and stress management skills.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager
Working Conditions
Professional office environment, with the ability to work onsite in the main office.
May require lifting and carrying computer or networking equipment (e.g., servers and routers) weighing up to 50 pounds.
Frequent use of tools, cables, and other equipment to perform installations and repairs.
Ability to move around technical spaces, such as server rooms or data centers, which may involve bending, kneeling, or climbing ladders.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
May require working in high-security areas under strict access controls due to sensitive information or classified materials.
Compliance with security clearances and monitoring systems is mandatory.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.