Dispatcher Customer Service for Service Techs

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Service Dispatcher

The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

Receive incoming telephone calls. Assess and dispatch service calls

Provide feedback to the call center for call loading improvements and customer concerns

Provide field team with parts support to help minimize return trips

Assist the field team with call overloads and direction

Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems

Ensure proper communication with customer to gather all pertinent information for service call

Consistently follow-up with customer to ensure completion and satisfaction

Track all service calls and provide service call reporting and metrics to management

Maintain service call logs and service manuals

Perform monthly technician's rides to better understand team support requirements and business needs

Promote the sale and implementation of service agreements to customers

Coordinate with National Accounts service dispatch

Provide administrative/back-up assistance to Service Supervisor

Performs duties and responsibilities as described in the quality system

Perform work according to the Field Operations Policy and Procedures Manual.

Perform other assignments as directed by manager in support of service operations

Work with Installation coordinator on manpower sharing opportunities to increase productivity

1+ year of customer service or dispatching experience

• High School Diploma or GED
• 2+ years of service management/call center/field service experience desirable
• 2+ years field service experience
• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
• Self-motivated, requires minimal supervision.
• Customer service orientated
• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. Health, dental and vision insurance coverage, helping you "be safe, be healthy"

Tuition Reimbursement

Community involvement and opportunities to give back so you can "serve others, not yourself"

Join our team of experts today and help us make tomorrow's world a safer place!

At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion Plc