Hotel Reservationist

We are looking for a Hotel Reservations Agent to join our hospitality team and provide exceptional service to guests booking accommodations. As a Hotel Reservations Agent, you will interact with guests via phone, email, and online platforms, assisting them with room selection, rates, availability, and special requests. You will also be responsible for updating reservation systems, processing payments, and coordinating with other hotel departments to fulfill guest needs. Attention to detail, excellent communication skills, and a customer-focused attitude are essential for success in this role. Experience with hotel reservation software and a background in hospitality or customer service is preferred. The Hotel Reservations Agent plays a critical role in creating a positive first impression and ensuring guest satisfaction from the moment of booking. If you are passionate about hospitality and enjoy helping others, we invite you to apply for this rewarding position.

Handle incoming reservation requests via phone, email, and online platforms

Provide information on room rates, availability, and hotel amenities
Coordinate with other hotel departments to fulfill special requests
Resolve guest issues and complaints promptly and professionally
Upsell hotel services and amenities when appropriate
Follow hotel policies and procedures for reservations and payments
Assist with group bookings and corporate accounts
Maintain a high level of customer service at all times
High school diploma or equivalent; hospitality degree preferred
Previous experience in hotel reservations or customer service
Proficiency with reservation software and MS Office
Ability to work flexible hours, including weekends and holidays
Fluency in English; additional languages a plus