Server Support Tech

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Provide customer support for designated equipment
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Previous customer service experience is a plus
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
All your information will be kept confidential according to EEO guidelines.