Head of Programme Management

The Program Manager (PM) provides leadership, support and resources so that the base can deliver customer-oriented high quality patient care, in a safe and efficient manner. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

Leadership and Management

Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.

Crew Management:

Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.

Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.

Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; Customer Service

Responsible for customer mapping to understand customer goals and required deliverables.

Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.

Manages customer relations to include in-region business development, communication and contract management.

Fiscal Management/Marketing

Responsible for appropriate and measurable financial plan(s).

Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.

Coordinates and manages the local leadership team meetings.

One (1) year management or supervisory experience.

Bachelor's degree or equivalent knowledge and experience preferred.

Basic computer skills

Must be able to pass a drug test and background check in accordance with GMR policies.

As a leader in air medical care, AirEvac is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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