Salesperson - Full-Time Retail

Retail Recovery Associate, Wheaton Plaza - Full Time

Full time Schedule

$Hourly Rate*

* Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful.

Here, the customer is at the heart of everything we do - every day, all day. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Performance-based incentives

Employee Assistance Program with mental health counseling and legal/financial advice

Greet & connect with customers in a friendly and genuine way. Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.

Offer options and solutions to customers to complete the sale.

Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.

Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.

Maintain department recovery standards, including selling floor and fitting rooms.

Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Product Knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication : Comfortable communicating with customers virtually, via phone, and in person.

Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning : Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.

Collaboration : Partnership with the total team to drive sales and deliver the customer experience.

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Resourceful and eager to start a new venture and can adapt to changing priorities; Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English.

No Education or Experience Required.

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.

Frequent use of computers and handheld electronic equipment.

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.