Hotel Head Of Housekeeping

Job Title: Housekeeping Manager

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Manage the day-to-day operations of the Housekeeping Department, including supervising room attendants, housepersons, laundry, and public area attendants. Monitor productivity, conduct performance evaluations, provide ongoing coaching and training, reinforce brand standards and company policies, and ensure the team consistently delivers high-quality guest service and operational efficiency.

Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Responsible for establishing departmental goals, leading daily stand-up meetings, fostering team member engagement and satisfaction, monitoring productivity, and holding team members accountable to achieve operational objectives , quality standards, and exceptional guest service.

Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.

Monitor, coach, and develop team member performance by providing daily supervision, preparing work schedules, conducting performance evaluations, delivering coaching and corrective counseling when appropriate , recognizing outstanding performance, and fostering a culture of accountability, engagement, and continuous improvement.

Ensures team members have current knowledge of proper usage of chemicals and cleaning supplie s by providing training and ensuring proper labeling and handling of hazardous supplies in accordance with federal, state, local and company regulations. Resolve and effectively communicate guest complaints while proactively identifying and addressing potential issues by monitoring guest feedback, operational performance, business demands, and team member performance to ensure high levels of guest satisfaction and service quality. Communicate all unusual incidents, operational concerns, lost or missing items, and suspected theft to hotel leadership and the appropriate departments in a timely manner .

Exercise sound judgment in handling guest concerns and operational issues, promptly notifying management of any incidents involving guest complaints, intoxication, disruptive behavior, or other situations that may impact guest safety, team members, or hotel operations.

Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager . Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in Hospitality Management desired .

Five or more years related Housekeeping /Hospitality experience and one year as Supervisor/Assistant Manager in similar setting.

Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort .

Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

Requires good working knowledge of Microsoft Office applications and ability to learn and operate other hotel computer systems.

Must be able to speak, read, write and understand English to communicate with management, team members and guests. Bilingual Spanish a plus.

Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled.

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

Marriott hotel experience, Laundry operation experience.

Bi-lingual is not required but is desirable.

While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. Repetitive motions are made while entering data into computers. The team member frequently talks when communicating with guests and housekeeping staff. Many aromas and smells are present in the guest rooms and other hotel areas. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently , and/or up to 10 pounds of force constantly to move objects such as carts, furniture and linens. The team member is required to have close visual acuity to view telephone console, computer terminal, and documents. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat and humidity found in a laundry facility. The team member is subject to noise produced by vacuums, industrial washers, dryers and other cleaning equipment. The team member is subject to hazards which includes proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.